- OHASHI is not responsible for any defect/ damaged occurred before using OHASHI services. We also refuse taking any responsibility for damage related to product ageing or damage caused by daily usage
- OHASHI is not responsible for forgotten items or accessories (eg: collar bands, ribbons, decoration items…). Customer is advised to remove accessories before sending to OHASHI.
- Buttons, printed designed, decorative items, faux leather….. will be damaged over time. Ohashi is not responsible for these type of damage
- OHASHI will take responsible for any lost or damage proven to be caused by OHASHI. OHASHI will negotiate with customers about compensation rate; however, it will not exceed ten-fold (10) of the selected laundry service. Original invoice of the lost or damage item is prerequisite. Customer MUST inform OHASHI for any defect within 24 hours.
- In special case, OHASHI will discuss with the customer and only continue providing service if OHASHI and customer reach an agreement.