High Service Quality
At Ohashi, service quality is our top priority. After finishing one stage, all clothes must pass quality test before proceeding to the next stage. Clothes that failed at the test will be examined and sent back to the problem occurrence stage. By doing this, Ohashi always can control service quality at the highest level at each stage. Briefly, our washing process includes 6 stages:
- Initial check-up
- Placing customer’s name tag
- Product categorized &stain treatment stage 1
- Stain treatment stage 2
- Washing process
- Final quality test
At Ohashi, customer satisfaction is our top priority. Hence, to avoid any misunderstanding and negligence, Ohashi’s staff will perform initial check instantly when receive clothes from customer. The purpose is to detect forgotten items in pockets and to take note product’s fault already occurred before using Ohashi ‘s service.
Placing customer’s name tag
Ohashi’s staff will use a special paper imported from Japan to tag customer’s name on their clothes. This paper is vey stable and will not be destroyed during washing processes
Product categorized and stain treatment stage one
All clothes are categorized carefully after receiving from the customer, clothes that has similar characteristic are placed in a specific basket to ensure that it will be washed at the proper program. This stage is very important as it will prevent any damages to customer’s clothes and it is a solid foundation for the service quality in the whole laundry process.
Then, Ohashi starts stage 1 of the treatment process applied to pockets and others hidden areas such as shirt’s cuffs.
Stain treatment stage two
All stain on clothes that failed to remove at stage 1 will be proceeded to stage 2. At this stage, a special machine will remove sticky stain. This will ensure that your clothes are impeccably clean without exploiting using washing detergent
For fabrics that are sensitive with water and not applicable to wash in water, an attempt to do it will shrink clothes and fade its color. Thus, dry cleaning is the most suitable practice for this type of clothes’ fabrics. Dry cleaning uses solvent to wash the clothes. This method can satisfy two objectives: ensuring clothes impeccably clean and not harming the clothes. Some materials that are prohibited from water-washing are animal fur, woolen, silk, etc…
Laundry is well-known as water-washing. However, in order to achieve the highest washing quality, it is required a comprehensive approach. At Ohashi, we invest in a water filtering and refinery system to make sure water is almost purity. Itis important to know that impurity substance in water such as iron (Fe) causes your clothes eventually lose its original color, particularly with white clothes.
Ohashi is very concern for customer health, so that we are always looking for a method that use washing detergent at minimum level but still achieve the same service quality. In present, we do that by adding a pre-wash step. At this step, customers’ clothes are washed in hot water, which will soften the fabric, making it easier for the detergent to remove stains.
With purpose to guarantee high service quality and to reduce negligence, Ohashi uses robot in the pressing process. Using robot can avoid the two well-known faults: shiny clothes and burnt mark.
For shirt: including 3 steps
- Front and back treatment,
- Sleeves treatment and
- Collar treatment.
For pants: including 3 steps
Final Quality Test
Ohashi’s experts will examine all clothes and perform final test carefully to make sure the quality at the highest level. Clothes fail at this test will be scrutinized and sent back to the problem occurred stage to fix it.
Package and Deliver
Clothes will be packaged in fold or hang as the customers’ request. Ohashi’s staffs will deliver to the customer to avoid external impacts that might reduce the service quality.